What is a Call Flow? (Benefits & Strategies)
6:55
YouTubeGlobal Call Forwarding
What is a Call Flow? (Benefits & Strategies)
There are different types of call flows such as outbound – which consist of scripts and prompts to help guide agents through outgoing calls – and inbound – which focuses on how incoming calls travel through your phone system. In this video, we’ll cover everything you need to know about inbound call flows, including what they are, their ...
1K viewsMar 17, 2023
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