Mastering Call Control Techniques - call center agent training tips #professionaldevelopment
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Mastering Call Control Techniques - call center agent training tips #professionaldevelopment
"Create a Winning Call Structure 📞 Master the elements of an effective call: Define a Structure: Maintain control and cover all necessary information. Strong Opening: Use a clear, closed question to set the tone and establish control. Signposting: Guide conversations by clearly indicating what’s next for customer clarity. Elevate your ...
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