My Learn Nest Training Academy on Instagram: "☁️ What is Genesys Cloud? Genesys Cloud is a leading Contact Center as a Service (CCaaS) platform that helps businesses manage customer interactions through voice, chat, email, and social channels – all in one place. ✨ Why is it used? ✅ To deliver seamless customer experiences across multiple channels ✅ For scalability & flexibility with cloud technology ✅ To enable AI-powered automation & analytics ✅ To improve agent productivity and customer satisf