What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.
What Is a CRM Platform? - CMSWire.com
Jul 12, 2024 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.
The Untold Story of AI's 'Chatty' Evolution - CMSWire.com
Sep 1, 2023 · The Gist. Historical context. ELIZA, released in 1966, pioneered chatbot technology, using pattern-matching to simulate conversation and paving the way for future natural language systems.
Generative AI Timeline: 9 Decades of Notable Milestones
Jun 28, 2023 · The Gist. Back to the '40s? Generative AI has a long history with notable milestones from the 1940s to present, with significant contributions from researchers like Claude Shannon, Alan Turing and ...
Top Customer Experience Conferences in 2024 (North America)
Oct 1, 2024 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.
6 Contact Center Trends to Watch in 2024 - CMSWire.com
Dec 11, 2023 · The Gist. Contact center trends. AI, NLP and analytics in 2024 reshape industry with personalized, efficient service. Customer experience focus. 2024 trends emphasize CX, with AI augmenting human ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
Nov 17, 2023 · The Gist. Industry transformation. The Amazon effect has revolutionized retail and ecommerce, elevating customer expectations for speed, convenience and personalized experiences.