A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

In today's fast-paced business world, customers expect nothing less than prompt, responsive service. When they reach out to a company, they want to connect with a live person right away—not be sent to ...

Small retail- or service-based businesses often spend time–or money–fielding mundane phone calls. Where is the store? How do I get there? When does it close? Are there any current promotions? If this ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found that 74 percent of people were inclined to choose a ...