We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

1. Master the Art of Active Listening To deliver quality customer service, listening attentively is an indispensable skill. Please take the—time to ensure you genuinely understand your desires and ...