Discover the rare backflip takeover, where the acquirer becomes a subsidiary of the purchased company. Learn its benefits and see a real-world example explained.

An offline debit card lets you pay directly from your bank account without a PIN. Learn how this delayed-debit payment method compares to traditional debit cards.

How will you know your AI agent is ready to launch? Here’s the release-readiness checklist every devops team needs.

Listening is often mistaken for action. Decks, dashboards, and “closed-loop” emails can look like progress, but listening only matters when it changes decisions that ...

It may be a surprise to learn that you can define names of cells in Microsoft Excel instead of using the letter and number combinations. This makes it friendlier to read and understand. For example, ...

Custom market research has always been notoriously slow and costly to conduct, often requiring many months and significant investments. As a result, marketers have made many strategic decisions ...

Even though the economy appears uncertain, geopolitics are volatile and inflation is trending in the wrong direction, a new report from McKinsey & Company shows that businesses might miss out by ...

Use CX as a profit system to lift LTV by 20–30% and pull ahead as ads get more expensive. Map the journey end to end, set KPIs for each stage, and review a weekly scorecard to guide fixes. Make ...

In the realm of online retail, customer service is no longer just a support function—it’s a strategic differentiator. Whether you run a boutique e-commerce site or a large-scale digital platform, ...

The time I used to spend on Twitter I now spend on Substack, and my life is much better for it. There are a lot of interesting, eclectic writers in the world. This week, for example, I stumbled across ...

In Define Ventures’ AI investing thesis, released Thursday, the health tech venture fund outlines a vision of artificial intelligence readiness to reengineer healthcare. It’s investing in founders ...