The restaurateur behind Craft and head judge on Top Chef, Tom Colicchio shares on customer service, hiring, hospitality & customer experience.

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Scammers posing as PSE&G are targeting Middlesex County customers. Learn the warning signs, what to do at your door and how to report.

When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is ...

As more telecom customers manage their accounts digitally, mobile apps and websites have become the primary way to pay bills, ...

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

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Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

Jay noted that Automotive Service Excellence re-certification tests have “changed dramatically since I’ve been taking them. … If you don’t know how to do electrical, you’re going to have problems ...

Why did the BBB give Buc-ee’s stores an ‘F’? The BBB said its poor score for the Texas megastore was due to unresolved customer complaints. The BBB says customers lodged 88 ...

The Trump administration, however, argues that just because one assessment is no longer being conducted, that doesn’t mean servicers get off scot-free.