Online classes are moving quickly to teach people how to use chatbots at work.

What began as a simple attempt to delete an account quickly spiraled into a frustrating marathon of chatbots, customer ...

A bill regulating online chat-bots is awaiting further discussion in the Iowa House after clearing a house subcommittee on Wednesday. It aims at preventing people from creating chatbots that encourage ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

Original survey data shows that nearly nine out of 10 consumers prefer to speak with a human representative over an AI ...

More and more workplaces are leaning on artificial intelligence for onboarding, customer service and human resources. But not ...

Six years ago, I wrote a column about how infuriating calling customer services could be, writes Dr James Williams.

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

What started as a simple click to delete turned into a time-consuming battle with chatbots, customer service, and outdated ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...