From getting a refund to rebooking your trip, here’s what to know about handling air travel curveballs—and your rights as a traveler.

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

Winter weather can upend even the best-laid travel plans, but one less thing to worry about is losing money if your flight is ...

The massive winter storm we've been warned about all week is almost here, and airlines have already canceled thousands of flights through the weekend. More than 560 U.S. flights have been canceled for ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

When an actual human being answered an airline customer-service hotline after a single ring, I probably should have known I was being scammed. At the time, I wasn’t exactly thinking critically. It was ...

GAT Airline Ground Support and Spirit Airlines were hit with an employment lawsuit on Dec. 15 in California Superior Court for San Diego County. The action, brought by Skaja Daniels & Luu on behalf of ...

When your phone buzzes with a message saying your flight is canceled, your first instinct is to panic. Scammers are counting on that. A new travel scam is spreading through fake airline texts that ...

A viral Reddit post revealed the simple trick that can get you rebooked faster—and save you hours in line. Travelers are always on the lookout for time-saving tips, and there is no more important time ...

It turns out even flight attendants can get frustrated with a lack of quality customer service in airport terminals. That’s the takeaway from a video going viral on social media showing a cabin crew ...

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...