Chains have been expanding in different areas of the health care sector. However, their varying results have raised questions ...

Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective ...

For customer service operations today, artificial intelligence has become an essential component of responsible customer ...

Is there a better way to approach the employee experience? The authors challenge traditional paradigms by proposing that work ...

Too often, leaders revert to controlling behavior in order to quickly reduce costs, which comes at the expense of people, purpose, and genuine gains in productivity. This “power-over” paradigm is the ...

Choosing FMs has a big impact on cost and the capabilities of your generative AI applications. There is no one-size-fits-all ...

Product managers, designers, and engineers comprise the “product trio” and work together to ensure that the product ...

It’s time for organizations to take a new approach. by Constance Noonan Hadley and Sarah L. Wright In recent years, the huge ...

Know what to listen for—and how to respond. by Ethan Burris, Benjamin Thomas, Ketaki Sodhi and Dawn Klinghoffer To manage the ...

Jackson announced her ambition to sit on the Supreme Court when she was just a teenager. Now she is the first Black woman to ...

Today, however, organizations are shifting priorities. Companies are now emphasizing efficiency—identifying new ways to ...

In some situations, it’s an option well worth considering. by Reshmi Paul, Heidi Smith, Samantha Hellauer and Shoma Hayden ...