With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Navi Mumbai police busted a call center running dual scams, arresting 17 for defrauding Indians in stock trading and Americans via fake tech support.

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

Bank customers are facing a new wave of highly convincing phone scams that mimic real bank outreach and drain accounts in a ...

The Pakistan Software Export Board (PSEB) has launched the MARKAZ Industry Facilitation Center, a one-window support platform ...

DoorDash has confirmed a data breach that exposed personal contact details of users across its platform, including customers, ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Big Tech Capex estimates have increased from $280B to $405B, an impressive 31% positive revision. Read more on AI Stocks here.

RALEIGH, N.C. (WTVD) -- Amid Monday evening's fire atop the Raleigh Convention Center, several organizations were slated to ...

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...