Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

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The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

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A primary school maths teacher who hacked into a colleague's phone and found an intimate video ... She told the panel the clip was something that she would not want people to see, so she "deleted ...

The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

As business professionals, I think we could all benefit if we have everyone in our firms focus on never losing customers through careful customer service, securing new customers through existing ...