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With nonlinear editing now about 35 years old, even the most experienced practitioners have known little else—and it is, by ...

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A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

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Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New York Times) ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

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Retail sales rose a seasonally adjusted 0.4% last month from November to $729.2 billion, the Commerce Department said Thursday. While that was just shy of economists' expectation for a 0.5% gain ...