Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

"Your most important information should always be in the largest area of your screen, not your ticker along the bottom," she ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

Microsoft is relaunching its free Copilot for businesses as Microsoft 365 Copilot Chat today, complete with the ability to ...

Microsoft has introduced Microsoft 365 Copilot Chat, a new AI-powered tool that integrates free and pay-as-you-go agents into ...

Jaeson Jones, a confidante of incoming federal border czar Tom Homan, is helping lay the groundwork for mass deportations and ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

A Cape Breton wildlife group is asking the public to be on the lookout for signs of coastal contamination after an oil-soaked sea duck was recently found. A Cape Breton Eagles player has been noticed ...