Every department should not have to start from scratch when setting up a Jira project. Create templates that reflect your organization’s preferred ways of working. You can include separate templates ...

We list the best ITSM tools, to make it simple and easy to better manage your IT assets. Not every company wants or needs an ITSM tool — in fact, if you’ve got less than a hundred employees, very ...

Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right metrics, and ensuring data quality.

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

The corporate regulator says it did not tell La Trobe Financial to shut its online customer portal, despite the firm saying the move was necessary to comply with an order from the Australian ...

To download the New York Post iPad app, click here. To download the New York Post iPhone app, click here. To download the New York Post Android tablet or phone app, click here. For assistance with our ...

You can set up a Facebook Portal and video chat easily by logging into your Wi-Fi and social media accounts.

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...