Stepping up to lead the charge was Rohan Salvi, appointed as Dialogflow CX Architect. His challenge was the professional ...

Dialpad, the leading AI-powered communications and agentic platform, today announced the launch of its new Agentic AI ...

Salesforce unveils a $7 billion AI agent platform to automate enterprise workflows, reimagine Slack, and solve the widespread failure of corporate AI projects.

Salesforce, the #1 AI CRM, has announced the general availability of Agentforce 360, the culmination of a year of ...

The new secure calling feature enables clients to connect directly with bankers, eliminating traditional identification, IVR ...

These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...

Airtel has highlighted DPDPA's restriction on consent managers being data fiduciaries, hinting that it may want to become a ...

Sophie Venz is a former Deputy Editor at Forbes Advisor. She is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously ...

Discovery Bank today announced the launch of its innovative in-app calling feature, a significant step in its vision to deliver an even safer, faster, and more intelligent banking experience.