Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Customer support is shifting from human agents to AI chatbots in India's online retail sector. Premium memberships provide access to priority human support, while standard users face long waits, ...

The cap, introduced by the regulator in 2019, was designed to protect customers who had defaulted onto a standard variable tariff from price gouging by suppliers.

Samsara (IOT) remains a Buy, with upmarket traction, new product validation, and a growing AI-driven moat supporting long-term growth.

The federal government is inching closer to a shutdown with the White House and Republicans in Congress not budging after talks with Democrats on Monday.

Jacqueline Schultz doesn’t think she and her husband will ever finish cleaning up their yard after last spring’s ice storm. From tree debris to home repairs, many northern Michigan residents are still ...

In today’s digital marketplace, a single bad review can determine whether a customer walks through the door or walks away. In fact, 94% of consumers say they will avoid a business because of a ...

Leaders today are facing more complexity, faster change, and higher expectations than ever. But budget cuts, approval bottlenecks, and cultural barriers can put the executive coaching that could help ...