Join Dennis Wakabayashi, The Global Voice of CX, Fanie Vos from LIPCO Business and others to explore ‘The Big Shift’ beyond traditional call centres, mastering omnichannel, and how to leverage AI and ...

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The motorists have fallen foul of parent and child bays, with motorists fined for allegedly not having kids with them.

POUGHKEEPSIE — A new fleet of high-speed electric trains will begin ferrying Metro-North passengers from the mid-Hudson Valley to New York City in under 90 minutes starting in early October, the ...

Hu Anyan’s I Deliver Parcels in Beijing describes life working in China’s logistics and service trades. Anyan’s account ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

When one woman’s parents set off on a solo cruise, three days of silence sparked worry, but an inquiry on Facebook led to an ...

Facebook is bringing back a feature that shows job listings to users on the platform, but it will be available only in the US ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...