Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

CX leaders face fresh and perennial challenges in 2026, from agentic AI to falling loyalty. Here are the top events ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...

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The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship ...

The Agricultural Development Bank (ADB) PLC celebrates this year’s Customer Service Week by reaffirming its commitment to ...

Infosys launches Customer Experience Suite for Salesforce, using AI to enhance customer experiences and scale digital ...