Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

The solution lies in transforming a previously reactive customer support department into a proactive CX Hub. To help ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

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Xiaomi has launched 10 premium service centres across India to enhance customer support and ownership experience. These ...

The Agricultural Development Bank (ADB) PLC celebrates this year’s Customer Service Week by reaffirming its commitment to ...