The Director General of the National Emergency Management Agency, Mrs. Zubaida Umar has tasked staff of the agency to exhibit ...

The best customer experience isn’t defined by speed or efficiency alone but by empathy, understanding and meaningful ...

BET, shaping the igaming landscape since 2007, has been shortlisted for "Best Customer Service" at the EGR Operator Awards ...

Every October, service organizations across the world celebrate Customer Service Week; a time to appreciate customers and ...

More than 4 in 5 consumers say they are more likely to stay loyal to companies that prioritize human customer service over automated or self-service options alone, according to a survey of more than 1 ...

Simplyhealth wanted to explore the use of automation and artificial intelligence to help overcome this issue. The business ...

Polaris Bank has restated its dedication to delivering exceptional “customer experience” as it successfully concluded ...

Polaris Bank has restated its dedication to delivering exceptional customer experience. The bank, in a statement made ...

In a world where competitors can easily replicate tangible elements—product, price, place, promotion, processes and physical evidence—true and lasting differentiation comes from the human factor.

Whether someone is looking to satisfy a craving, explore nature, or indulge their sense of adventure, poor customer service ...

Plc concluded Customer Service Week 2025 with a series of meaningful engagements that reflected its unwavering commitment to service excellence, both internally and externally. The week, which ran ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...