Last week, the world celebrated Customer Service Week, a special moment dedicated to appreciating customers and those who ...

Today, 68% of retail customer service is handled by AI bots. Efficiency is undeniable — but empathy remains the ...

The companies that succeed won’t automate the most tasks, but prepare their people to do what machines cannot.

We’re starting to get the real story on AI productivity, and it’s not a horror story. But will CEOs keep making the same ...

This saying warns against making snap judgments based on appearances. It encourages people to look deeper than the surface.

Hawx Services, a leading pest control company committed to helping families feel safe, secure, and protected at home, is ...

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery ...

California's legislature made a controversial attempt to counter antisemitism in schools by restricting what teachers teach in classrooms. The effort created a political quagmire for Democrats ...

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding ...

Minnie Moll, chief executive of the UK Design Council, says that once people realise design truly shapes the world it is the ...

Festive shopping in India isn’t what it used to be. The way consumers discover, evaluate, and purchase has changed, to say ...

Coventry for Intermediaries' Jonathan Stinton takes a look at why (and how) brokers make the difference for borrowers reaching the end of their mortgage term.