National Grid is hosting a series of customer assistance events to help residents manage high energy bills during the cold ...

Nationwide Building Society has clarified its policies and when it will provide new details for customers. The statement from ...

Full payment data, in cleartext, was leaked ...

Kia India introduces 'Walk with Champions' and 'Drive to FIFA World Cup 2026', linking car ownership with opportunities to engage in football's biggest tournament.

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Hackers have gained access to private information from telecom firm Odido’s 6.2 million accounts, the company confirmed on ...

For many companies, customer privacy is often seen as a regulatory burden that limits data use and personalization rather than as a business opportunity. Research by Natalie Chisam at the University ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

Ikeja Electric Plc has issued a public notice informing its customers that electricity bills issued without valid identification details will be considered invalid, in line with the provisions of the ...

Hackers are targeting global shipping technology to steal cargo worth millions. New cybersecurity threats expose supply chain ...

Canada Computers & Electronics says a data breach has leaked information about some of its customers, though several say they are unhappy with the scant details the retailer has provided — including ...