Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

The new Boston big believes his strength on the court derives from his ability to play further down the positional spectrum.

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

The acting director of the Centers for Disease Control and Prevention (CDC) on Monday endorsed President Trump’s call to ...

The Pennsylvania state budget impasse is causing layoffs and disrupting crucial and free services at the Philadelphia Center ...

Baldwin County unveils a $650,000 real-time crime center using AI and cameras to aid law enforcement. BALDWIN COUNTY, Ga. — Baldwin County unveiled a $650,000 real-time crime center that uses ...

WDSU News has obtained the jailhouse calls made by convicted former 911 call center director Tyrell Morris. During his sentencing Wednesday in court, prosecutors played the recorded calls from Friday, ...

While the Bay Area sleeps, the phones at the Crisis Center of Tampa Bay still ring. Behind the lines, intervention ...