Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

A survey of 2,000 Americans conducted between March 8 and July 8 shows that 16% of those surveyed believe 911 calls are being answered by AI instead of live dispatchers without disclosing, according ...

The acting director of the Centers for Disease Control and Prevention (CDC) on Monday endorsed President Trump’s call to ...

The government shutdown persists and the status of the Special Supplemental Nutrition Program for Women, Infants, and ...

The Pennsylvania state budget impasse is causing layoffs and disrupting crucial and free services at the Philadelphia Center ...

Mayor Mike Johnston and his chief AI and information officer, Suma Nallapati — whose role was just expanded to include an AI ...

Falls are inevitable, but new research proves that with practice, you can lower your risk of fractures and head trauma.

AUSTIN, Texas - The City of Austin is starting a pilot program to help respond during mental health crises. The "Austin FIRST ...

Unaccompanied children are required to be transferred to the custody of the Office of Refugee and Resettlement, known as ORR, ...