The Environmental and Munitions Center of Expertise (EM CX) is supporting Headquarters USACE with a complex environmental ...

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations.

BENGALURU, India, Jan ...

CX Worlds winners, early-season race overload, team sponsorship pressures, and the bike industry under stress.

A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations Omilia, the global leader in Agentic CX, today annou ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

The company, part of TAV Airports and Groupe ADP, said the new partnership reinforces its focus on service excellence across premium airport hospitality operations worldwide.

LiveNexus is the AI and human orchestration engine from Liveops that helps enterprises modernize customer experience with confidence. Powered by real-world CX data and a nationwide talent network, ...

It's important to keep working hard all through the year, avoiding a major reliance on Zone 2 training. This is why ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

By Richard WOGODO (richard.wogodo@pwc.com)The new world of AIOnly a few companies are realising extraordinary value from ...