Back in August I called Craftsman support for my riding lawnmower that is still under warranty. I was given the name and address of the shop I needed to take the machine (Rich’s Quality Lawn Mower).

A journalist and editor with 20 plus years’ experience across national titles, Natalie loves putting big brands through their paces before consumers part with their hard-earned cash. Our experts have ...

Chip Cutter is a reporter covering workplace, management and leadership issues in The Wall Street Journal's corporate bureau in New York. His stories often explore how work is changing today. He ...

We independently review everything we recommend. We may get paid to link out to retailer sites, and when you buy through our links, we may earn a commission. Learn more› by Samantha Schoech From the ...

Every time James publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...