It behooves marketing and customer experience leaders to know what’s on the minds of their technology leaders.

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Kevin Li, SVP, product strategy & operations, for Optimizely, told CMSWire in an interview ahead of Opticon his company is ...

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Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...

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Navigate the latest Google core update with expert insights. Stay ahead or get left behind in SEO’s evolving landscape.

Prediction markets thrived, Elon got his wish, Facebook sat out, podcasts dominated and Silicon Valley mattered.