One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

ABC self-regulation has dual aims: accountability and continuous quality improvement. Good complaints handling is a necessary and important element of effective self-regulation. But it is only one ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

The independent review into complaints handling procedures commissioned by the ABC Board has endorsed the national broadcaster’s record in handling complaints and made recommendations to strengthen ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

The ABC Board has commissioned an independent review of the national public broadcaster’s editorial self-regulatory system and complaints handling. The review will be headed by Professor John McMillan ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...