The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Back in 2016 I wrote a column about CRM in accounting and wondered if that was the year that CRM would become pervasive in the accounting profession. It turns out I was a bit premature, as the heavier ...

There are two ways to deliver customer relationship management (define) systems. The applications can be hosted by a third-party service outside of an organization, or deployed and managed by in-house ...

Macroeconomic factors, like rising inflation and increasing global competition, led to trying times recently for professional service companies. As a result, many have been struggling to grow their ...

Salesforce shares are rising Thursday following the company's third-quarter report, which topped estimates and showed ...

Although the best CRM software will enhance your day-to-day processes through features like lead generation, contact management, business intelligence, and more, these solutions can also serve in the ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.