Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a ...

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in and ...

How to install the OTRS community edition help desktop platform on Ubuntu Server 20.04 Your email has been sent OTRS is one of the more popular open-source ticketing systems you’ll find on the market.

Former prime minister Tony Blair "in effect has refused" to appear at a parliamentary inquiry into so-called On The Runs (OTRS), MPs have been told. The Northern Ireland Affairs Select Committee is ...

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which ...