Zendesk has a new feature out today, that lets customers send private Facebook messages that automatically go to agents as Zendesk customer service tickets. What this means? It’s getting easier than ...

We've seen some fantastic offices designed by O+A, the firm behind Facebook's office space. But so far, Zendesk, an provider of software for registering customer service tickets, is one of our ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the ...

Customer support startup Zendesk is debuting Zendesk for Facebook, which allows customer service teams to engage with Facebook users from within the startup’s popular help-desk platform. Launched in ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Software-as-a-service provider Zendesk (NYSE: ZEN) reported its second-quarter results after the market closed on Aug. 3. Customer gains drove revenue growth, with the addition of larger customers ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. This article is more than 4 years old. Zendesk shared its Q4 and ...

If you’ve got customers, then you’ve got mobile customers, and Zendesk wants you to take good care of them wherever they are, even if they’re on the go. To that end, the company pushed its cloud-based ...