In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Webex by Cisco a prominent provider of collaboration and contact center technologies, is introducing new AI-powered features in Webex Contact Center. These innovations are designed to foster agent ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

FRANKLIN, Tenn. — Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, ...

CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact Center ...