Ever had a maitre'd, waiter, or waitress saunter up to your table and ask the ubiquitous "How was everything?" And even though you were unimpressed and underwhelmed, you likely said, "Fine." ...

Let’s be honest: Business has an addiction to anything “new.” New leads, new followers, new buyers, new traffic—the chase is constant, and the dopamine hit is real. But while leaders fixate on “what’s ...

It’s time for businesses to stop treating customers like strangers, writes MARTIE DE BEER, chief revenue officer of Telviva.

Customer acquisition is easier today, but retention now determines long-term small business growth. Automation frees owners from administrative work so they can focus on relationships and service.