An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

Enterprise service catalog and business process automation software vendor PMG has added a Cloud Accelerator to its Service Catalog Suite. The feature provides out-of-the-box functionality for ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

The software catalog lists software and services reviewed by the Software and Web-based Services Review team. Follow the accessibility, and data classification level requirements (detailed information ...

Download Service category "standard" (white) (PDF, 117 KB) (in German) Download Service category "day critical" (green) (PDF, 72 KB) (in German) Download Service category "critical" (blue) (PDF, 72 KB ...