Customers say Sears Home Services drags out repair requests, cancels appointments last-minute

When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right.But some frustrated customers say that's not what's happening with Sears Home ...
WSB-TV

Sears warranty customers complain of no-show deliveries

ATLANTA — People turned to Channel 2 Action News for help with their Sears Home Warranties, and the company promised to replace appliances for two customers who had spent months getting nowhere after ...
Yahoo

Woman says she went through months of frustration trying to get Sears to fulfill warranty

Sears customers reached out to Channel 2 consumer investigator Justin Gray after months of frustration trying to get appliances replaced under their Sears Home Warranties. Amanda Pirkle has been ...
WSB Radio

Longtime Sears customer having major trouble getting them to honor home warranty

ATLANTA — A metro Atlanta woman has been buying Sears appliances for over 50 years. She also has had a “Sears Protect” home warranty for decades. But for nearly a year now she’s been trying and ...
Lehigh Valley Live

They bought Sears’ $700 warranty plan. Their fridge still sat broken for a month.

The temperature hit 83 degrees on June 11. And the temperature was rising inside Barbara Scull’s refrigerator. It died. At least the Kenmore appliance, which she purchased from Sears in 2016, was ...