Only 7% of consumers are extremely satisfied with the customer service brands are providing across channels, according to research from Zendesk. With 60% of all transactions spanning across multiple ...

Although some Craftsman tools have been available to buy at smaller hardware store chains like Ace Hardware, Atwood Ranch & Home, and Blain's, they've largely been items exclusive to Sears Holdings ...

HOFFMAN ESTATES, Ill., Feb. 21, 2019 /PRNewswire/ -- Propelled by a continued commitment to deliver high-quality products to its customers, Sears today announced the launch of the Craftsman Ultimate ...

Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful dialogue and capitalize on the social sphere’s growing impact on ...

After a disappointing holiday shopping season, the nation’s largest department stores and some of the shoppers who still depend on them are set for an unhappy new year. Macy’s, Kohl’s and other ...

If the in-store price on an item bought during the event falls between the day of the sale and Dec. 24, Sears will automatically refund the difference (up to $100) as purchase points applied to the ...

Danaher Corp., based in Washington, announced yesterday that it has been selected by Sears, Roebuck and Co. to become the sole source of Sears Craftsman mechanics’ hand tools for the giant retail ...

HOFFMAN ESTATES, Ill.--(BUSINESS WIRE)--Sears Hometown and Outlet Stores, Inc. (NASDAQ: SHOS) has teamed up again with Make-A-Wish ® for its annual “Season of Wishes” holiday campaign, which kicks off ...

If it hadn't been forced to sell the brand, Sears could have been making deals like this itself. Sears sold Craftsman to Stanley for $900 million because it had to raise cash. In a testament to ...