Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Often in small business marketing, the focus is on selling to new customers. It's true that getting new business is exciting and fulfilling; it always feels great to land a new sale or launch a ...

Two years ago, organizations prioritized investing in employees, delivering on well-being and their ability to thrive at work. It was a holistic approach focused on the whole employee. The pendulum ...

The loudest conversations at the 2026 New England Mortgage Expo were not about rates, but about strategy. Leaders across wholesale, retail and mortgage technology focused instead on acquisitions, exit ...

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Over my 30-year career, I have witnessed firsthand the challenges and rewards of employee retention. Retaining top talent is more than just a competitive advantage — it’s essential for sustaining ...