Pope Leo XIV called his bank's customer service line after he became pope last year. A longtime friend recently explained ...

The incoming provincial superior of the Midwest Augustinians, the order that Pope Leo XIV belongs to and the province he once led, said viral interest in the story of the pope’s customer service call ...

Frustrating customer service experiences happen to us all – even Pope Leo.

“Could you imagine being known as the woman who hung up on the pope?” Rev. Tom McCarthy said to the audience after telling the story ...

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"I think it's just really connected with people ... how normal Pope Leo is," said Augustinian Fr. Tom McCarthy.

About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he put in a call ...

Pope Leo XIV was reportedly hung up on by a customer service representative at his bank after she believed his call was a ...

A frustrating conversation with customer service is nothing new. Imagine being the pope who was hung up on because a ...

It is a scene that feels more like a sitcom script than a Vatican reality: Two months after Robert Francis Prevost, a Chicago-born cardinal, was elected Pope Leo XIV, he found himself at the mercy of ...