Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Pete Rathburn is a copy editor and fact-checker with expertise in ...

Companies that outsource customer service functions to reduce costs may risk reducing their client list as well, Gartner warned Friday. In fact, the researcher predicted that through 2007 some 80 ...

In 2013, TOMS made a terrible mistake: We outsourced Customer Service. Like the Portland Trailblazers selecting Sam Bowie in the 1984 NBA draft, TOMS’ outsourcing decision might have turned out well.

Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. Natalya Yashina is a CPA, DASM with over 12 years of experience in ...

Startups are flocking to BruntWork for their customer service needs, finding that these solutions boost their growth. BruntWork's outsourcing options provide these young companies with the tools to ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner. The research found that outsourced operations are 30 percent more ...

WILMINGTON, DE / ACCESS Newswire / March 20, 2026 / Financial technology companies continue to change how people handle payments, lending, investments, and digital banking. As user numbers grow, ...

Hugo named Outsource Partner of the Year in the 2026 Excellence in Customer Service Awards following a year of faster resolution times, full SLA adherence, and high workforce retention. Chicago, ...

Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...