Here's how organizations can use AI to reduce friction, personalize engagement, and proactively support customers—while ...

BOSTON--(BUSINESS WIRE)--MEGA International has been named a leader by Aragon Research in its Tech Spectrum for Customer Journey Mapping, 2017. “Until recently, capturing the voice of the customer has ...

Kinetic CX releases new CX insights on customer journey mapping. Research identifies that many organisations are poorly understanding their customer journeys. Our research indicates that up to 78% of ...

BOSTON--(BUSINESS WIRE)--MEGA International will conduct a power insight session at OPEX Week January 22-24 in Orlando to show companies how to improve the customer experience using customer journey ...

Using Journey Mapping to Drive Customer-Focused Change, co-authors Jim Tincher and Nicole Newton of Heart of the Customer note that 65 percent of customer journey mapping projects fail to drive change ...

Uplatform believes it’s time to stop guessing and start mapping. Grounded in actual player behavior, not assumptions, find ...

The Business Research Company has updated all its market reports with the latest information for the year 2024, projecting trends and forecasts until 2033 You Can Now Pre Order Your Report To Get A ...

As technology advances, customers become more demanding. I would even argue that today’s customers are far more demanding than they were just two or three years ago. The more connected we become, the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...