GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

An Indian employee at a call center provides service support to international customers in the southern city of Bangalore.Sherwin Crasto / Reuters / Corbis Call centers are symbols of India’s economic ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...