IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

With an ITSM system in place, it becomes possible to observe tier 1 staff’s performance individually and find ways for its improvement. Resolving an issue at lightning speed, in a friendly manner, and ...

Jiawei Blue Whale IT Service Management Center · ITSM is an ITSM tool based on ITIL practices, integrating new technologies such as PaaS, low-code, automation, and AI. Compared to other ITSM products ...

Hear why many organizations are experiencing similar pains with ITSM system upgrades, with some opting to “reboot” legacy systems to mitigate the issues. Discover why the Product Owner turned to ...

Australian theme park and cinema operator Village Roadshow operates a diverse business that is largely staffed by young temporary workers and a corporate office full of professionals, such as lawyers ...

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...