Two of today’s most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. CA introduced a new set of software, services and training ...

Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes ...

The implementation of ITIL®/ ITSM software suites can be difficult, time consuming and expensive. This added expense is typically the result of Companies not defining their IT Processes or not ...

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Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...

ITIL software helps IT departments better manage support services. New tools that connect an organization’s business software applications and the IT infrastructure that supports them are “the single ...

ITIL is a best practice framework used to aid with the implementation of IT Service Management. ITIL V3 updates this framework to reflect the latest thinking in effective IT management and to provide ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

A configuration management database (CMDB) is a data repository that stores information about all hardware and software assets in your IT environment. This critical component of the ITIL framework ...