Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson ...

IBM and LivePerson have teamed up on what the companies are describing as an “out-of-the-box integration of bots and AI with human agents” that combines the talents of IBM’s Watson Virtual Agent ...

Remember when customer service involved talking to a live person? If IBM has its way, soon your issues with your order will be handled by LivePerson, an AI-based chatbot that apparently is so ...

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...

Customers demand better support than before. But in times of emergency or uncertainty, traditional customer support is unsustainable. Call centers can’t keep up with outsize demand. Customers are kept ...