Your NPS is the gold standard customer experience metric, especially for measuring your customers’ loyalty. How to calculate your net promoter score ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To calculate NPS, subtract the ...

Any score above 0 is considered good, while 50 and over is excellent. The closer you get to an NPS of 100, the better. How Do You Calculate NPS?

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your ...

The way to calculate your NPS score is by aggregating your survey results and then subtracting the percentage of detractors from the percentage of promoters (i.e. Promoters – Detractors = Net ...

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the ...

Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.