A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

INDIANAPOLIS (WISH) – When an Avon woman was told she had a giant tumor on her brain, she said she thought it was a death sentence. 17 years later, she’s still alive and using her experience with ...

When visiting the cancer center (or any other health care center), the people who greet me at the front desk can have a major impact on the whole experience. Stark white walls and sterile halls.

WELCOME BACK. SHE’S A FRIENDLY FACE AT THE FRONT DESK OF C H I BERGAN. MERCY. THIS 91 YEAR OLD VOLUNTEER SAYS SHE’S HAPPY AND EAGER TO HELP THE PEOPLE SHE MEETS. KETV NEWSWATCH 7 KYLE LARSON ...