Most travelers assume that getting upgraded is a lottery. You show up, cross your fingers, and hope the travel gods are ...

It's no secret that people will do a lot of things to be more comfortable on an airplane. Recently, one Salt Lake City gate ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

From printed boarding passes clutched like precious artifacts to overhead bin hovering that would make a helicopter pilot jealous, the generational divide at 30,000 feet reveals itself in seven ...

The era of free upgrades based on charm is over. Today, a gate upgrade is almost always a digital transaction.

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...

Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...