PC component retailer Newegg likes to experiment with new features for customer service. It was an early adopter of Bitcoin as payment, and now the company is joining the chat revolution. Newegg ...

Facebook is home to nearly 1.6 billion monthly active users, so if you're a business that sells products online, why not tap into that resource? That's what Newegg is doing. The online vendor of ...

Newegg customers that need assistance from the company's support team now have another avenue to turn to. The computer hardware and software retailer said on Wednesday that it'll begin offering ...

Tech specialty e-tailer Newegg has added another tool to its customer-service arsenal: private messaging through Facebook. The company said it is among the first enterprises to pilot Messenger for ...

Facebook has been doing a lot of construction behind the scenes. Particularly, Facebook’s Messenger has gained a lot of integration with different apps lately, gained GIF support, phone and video call ...